Q: Why choose HealthyLine?
We’ve been listening to you, our growing community of wellness seekers, and have created a diverse range of therapeutic tools with your specific wants and needs in mind. The defining characteristic of HealthyLine is our diversity of products dedicated to your healing. HealthyLine believes that the best way to promote better wellness is to make the experience as close to personalized as possible.
Q: What is PEMF?
A: If our cells were a battery, PEMF therapy would be the charger, enhancing our bodies’ overall functioning at a cellular level. PEMF involves sending energy waves towards pained areas of the body. The waves pass through completely and increase the spin of the electrons, ultimately stimulating and exercising the body’s cells. As a result, wellness levels are improved, and the body may function more efficiently.
Healing benefits of PEMF:
- Increases local circulation
- Offers inflammation control
- Alleviates muscle and joint pain
- Helps with arthritis and stiffness
- Relieves symptoms of depression
- May increase range of motion
- Accelerates efforts to restore non-union fractures
- Reduces migraines
- Helps decrease diabetic factors
*PEMF is not suitable for those with a pacemaker, metal implants, or those pregnant. However, you will benefit from infrared at a lower temperature setting (30-35) without the PEMF feature.
Q: What are far infrared rays (FIR)?
A: Have you ever stepped outside into the sun and felt a comforting warmth slowly radiating from the inside out? This feeling is caused by an invisible light known as FIR. While you may not be able to see FIR, its effects are powerful and can be harnessed to improve overall wellness.
Healing benefits of FIR:
- Alleviates minor muscle and joint pain
- Naturally detoxifies
- Reduces minor pain and stiffness
- Helps relieve back pain
- Lessens symptoms of chronic fatigue
Q: What are negative ions?
A: You know that feeling of relief that washes over you when you’re in the presence of a thunderous waterfall, watching waves crash on the beach, or taking a deep breath of fresh morning air? While you may be feeling reenergized by the beauty of nature, chances are you’re inhaling negative ions as well.
Scientifically speaking, negative ions are oxygen atoms charged with an extra electron. Negative ions are believed to create reactions within your body that increase your serotonin levels, helping improve your mood, reduce depression and stress, and increase energy. While they’re often found outdoors, you can also access them from the comfort of your home with HealthyLine.
Healing benefits of negative ions:
- Relieves depression
- Decreases drowsiness
- Fewer headaches
- Reduces stress
- Boosts energy
Q: What is photon light?
A: While noninvasive, photon light can have powerful effects. When directly exposed to the skin, photon light is absorbed by the body and aids in cellular regeneration and detoxification. The benefits of photon light can enhance your experience with other therapies such as PEMF, FIR, and negative ion, promoting a better quality of wellness over time.
Healing benefits of photon lights:
- Detoxifies
- Potentially improves minor motor function and nerve regeneration
- Can help improve skin and acne
- Assists in wound recovery
- Potentially alleviates symptoms of depression
Q: What are chakras, and why do they need to be balanced?
Chakras are an ancient spiritual belief centered on the idea of energy in the body. The word “chakra” is a Sanskrit word that translates to “wheel” or “cycle.” Seven chakra points run along the spine. Each chakra is believed to influence certain aspects of the mind, body, and soul, but in general, chakras regulate the flow of energy within you. Imbalanced or blocked chakras can impact the entire flow of energy in the body, manifesting in a vast range of negative results.
However, balancing the chakras offers powerful physical and mental benefits and a profound sense of healing.
Healing benefits of balanced chakras:
- An improved connection with nature, inner thoughts, and others
- Spiritual and intellectual awakening
- Increased level-headedness and clarity
- Reduced stress
Q: How do hot gemstones help improve wellness?
A: Gemstones are soothing, beautiful, and the cornerstone of our InfraMat Pro®. Gentle heat increases the calming effect of the gemstones used in our mats, providing a healing experience for the mind, body, and soul. These gemstones, including amethyst, sodalite, and jade, also emit FIR and negative ions, further increasing therapeutic benefits.
Healing benefits of hot gemstones:
- Create a grounding and calming effect
- Impact pressure points to reduce tension
- Detoxify and cleanse
Q: What is magnetic therapy?
A: Magnets are simple and effective. When placed anywhere on the body, magnets help temporarily increase microcirculation. Magnets offer an all-natural form of wellness enhancement that can be used frequently with minimal risks of side effects.
Healing benefits of magnetic therapy:
- Reduces swelling, bruising, and pain for those recovering from surgical wounds
- May lessen symptoms of osteoarthritis
- Potentially relieves pain
- Aids in the rejuvenation of cells
Q: Are your mats EMF-free?
A: Yes, all of our mats must pass multiple quality assurance tests for EMF filtration. Various layers within each mat work to block and eliminate EMF radiation. Check out an EMF test conducted on a HealthyLine mat here.
Q: Where do FIR and negative ions come from?
A: Heating the gemstones in your mat generates FIR and negative ions.
Q: How do you know which product(s) are best for you?
A: On a basic level, every mat will help improve your wellness through pain and stress management. If this is all you are looking for, you can’t go wrong with any of them. If you require more specific attention, we suggest our PEMF and photon light mats.
For instance, you will learn that PEMF has the potential to improve the functionality of your cells. Familiarizing yourself with these individual aspects will make choosing easier. We recommend everyone try a mat with PEMF for the most effective experience. As always, if you have any questions about this process, consultations are free.
Q: What size mat should I choose?
A: Typically our small mats are intended for specific areas of pain or portable reasons. The best way to gauge what size mat to get for full-body wellness management is your height:
- 5’5” and under – 60” x 24” sized mats
- 6’0” and under – 72” x 24” sized mats
- 6’1” and over – 76” x 32” or 80” x 40” sized mats
Q: How often can I use my mat?
A: You can use your HealthyLine mat every day. From grounding yourself each morning to finding stillness before bed or even using your mat while you sleep, we encourage you to find a routine that works for your lifestyle and wellness goals.
Q: How do I clean my mat?
A: After use, set the mat to a high temperature to allow any moisture to evaporate. After 15-20 minutes, unplug the mat and power down the controller. Do not leave your mat unattended while it’s on.
Clean the surface of the mat and controller with a dry cloth as needed or use a slightly damp sanitizing wipe. Do not use chemicals or solvents during cleaning.
Q: Can pets use HealthyLine mats?
A: Yes, many pets enjoy lying on the warm surface of the mat, however, we advise the following:
Use a cover to protect your investment
Make sure your pet doesn’t chew or scratch the cable, controller, or the mat itself.
Keep the mat warm rather than hot when your pet is using it
Q: Are your mats available in 220V power?
A: Yes. The TAJ, TAO, Rainbow, Soft, JT Light, and Blanket mats offer 220V versions. For products that do not, you will need a power converter. You can purchase one from us or use one of your own.
Q: Where can I use my mat?
A: It depends on your mat. Our more flexible mats have a wide range of applications and can be used on flat surfaces, chairs, against walls, and more.
However, if you have a mat with PEMF, it will be much firmer. As a result, these mats are limited strictly to the floor, bed, massage tables, and couches.
Q: Can your head be on the heated part of the mat?
A: Your head should not be exposed to the heat. Each mat has a space without any heat or PEMF where the head should be.
Q: Can I sleep on my mat all night?
A: Yes, however, if you sleep on it, we suggest you use a comfortable temperature (max of 40°C/104°F). The general rule is to use higher temperatures for shorter periods and lower temperatures for longer periods. Drink plenty of water to avoid symptoms of dehydration.
Q: How should I store my mat?
A: If you need to store your mat, use the dustproof bag provided. To fold the mat, unplug the controller, then fold the mat inward in the predetermined places. Keep the mat in a dry and ventilated place. Your mat will last longer the less you fold or bend it.
Q: Can I lie directly on my mat?
A: Absolutely! Many people enjoy feeling the hot stones. However, we recommend operating the mat at a medium to a low setting to avoid sweat damage and stains. If you prefer a higher heat, you should cover your mat with a towel or HealthyLine pad.
Q: What kind of control do I have over the heat settings?
A: You can set your exact desired temperature to the degree up to 70° C (160° F). Additionally, the mat will regulate the heat so that if it gets too hot, it will turn off. If the temperature drops, it will heat up again.
Q: What kind of time settings do these mats have?
A: Most mats can be set to a heat cycle of 3, 6, or 12 hours, but this may vary depending on your controller. The PEMF alternates 20 minutes on and 100 minutes off for 4 cycles. 20 minutes is all you need to receive the full daily benefits of PEMF. However, you can easily turn it back on if you wish to continue PEMF treatment.
Q: Can I use the mat if I have surgical implants?
A: It should be okay to use at a low temperature, but we recommend consulting a healthcare professional before using it.
Q: What temperature should I set the mat to?
A: We recommend beginning at 37 °C, the average temperature of the human body. Gradually adjust from there until you find a heat setting you are comfortable with. You can cover your mat with a blanket or towel to trap heat inside, making it hotter. The same blanket or towel can also guard your skin if the stones feel too hot for you. As a general rule of thumb:
- 35-40° C (95-104° F) for overnight use
- 45-55° C (113-131° F) for 2 hours or more
- 55-65° C (131-149° F) for 30-90 minute sessions
- 65-70° C (149-158° F) for 30-60 minute sessions
Q: When I choose my temperature, why does it switch to something lower?
A: When you do this, you are choosing your desired temperature. From there, the mat will return to displaying the current temperature and gradually increase until it reaches your selection.
Q: Are your mats safe for me to use?
A: Yes, our mats are safe. Each mat contains natural elements that have shown no adverse effects after hundreds of clinical studies.
However, you should be aware there are certain conditions and situations in which using them could potentially be hazardous. If you have a pacemaker, you can still use the mat with the PEMF function turned off and at low heat, but we strongly suggest consulting your doctor first. Another critical caution is for women who are pregnant or are trying to become pregnant. Other contraindications include:
- Varicose Veins
- Open wounds or near thin skin
- Bypass surgery
- Conditions requiring use of muscle relaxers
- Use of blood thinners such as Coumadin
- Decreased skin integrity or temperature sensitivity
Shipping, Returns, Refunds, and Warranties
Q: How much does it cost to ship internationally?
A: International shipping has a flat rate depending on the desired destination. To determine this flat rate, add the item to your cart and enter the country in which you want to have it sent.
Q: This is a significant investment. What if I don’t like it?
A: We realize these devices come with a significant price tag, which is why we offer a 90-day trial period in which you can test your order and determine if it’s the right fit. If it’s not, you can return it in working order for a full refund. You will only have to pay for the shipping. Read more about this policy here.
Q: Does my mat come with a warranty?
A: Every single mat comes with a one-year warranty (365 days from the date of purchase) that covers any instances of a manufacturing defect. If your mat malfunctions, we will replace it. Read more about this policy here. If something occurs after this warranty expires, your mat still has a lifetime trade-in value of 50% its original cost. If you want a new mat, you can send in your old one, regardless of condition, and receive this credit towards your new purchase. It doesn’t matter how long you have had it or what happened to it; you can still get credit for it. If your controller stops working after a year, you can purchase a replacement here.
Q: Can I upgrade my mat?
A: All of our products have an upgrade policy. You can trade in your current working mat for FULL value. The value of your mat will go toward your newly upgraded mat, equal to or greater than twice its value. This program allows people to stay up to date with the newest and most advanced models without paying full price each time they upgrade. Read more about this policy here.
Q: What is covered by the 1-Year Limited Warranty?
A: Any of our branded products sold as NEW directly through the HealthyLine website or any legitimate distribution channel, including Amazon. Please note: Bedding is covered only by a 60-Day Limited Warranty. Disposable products are not covered by any warranty.
Q: How long is the 1-Year Limited Warranty period?
A: 365 days from the day of delivery.
Q: What is not covered by this 1-Year Limited Warranty?
A: HealthyLine products sold as USED by any third party are not covered by the 1-Year Limited Warranty. Furthermore, the 1-Year Limited Warranty does not offer protection for products that have been abused or misused. Products altered by a customer are not covered by any warranty.
Please note: Bedding is covered only by a 60-Day Limited Warranty. Any disposable products like covers or foil blankets are not covered by warranty.
Q: What is covered by the 5-Year Limited Warranty?
A: 5-Year Limited Warranty coverage only applies to NEW HealthyLine-branded items purchased on HealthyLine.com or through any legitimate vendor. Please note that all items are subject to the 1-Year Limited Warranty if purchased before August 1st, 2020 (Note: Platinum Series items included a 2-Year Warranty before August 1st, 2020). Learn more about warranty coverage for years 1-5 here.
Q: What is not covered by this 5-Year Limited Warranty?
A: HealthyLine products sold as USED by any third party are not covered by the 5-Year Limited Warranty. Furthermore, the 5-Year Limited Warranty does not offer protection for products that have been abused or misused. Products altered by a customer are not covered by any warranty.
Q: How do I initiate the warranty claim process?
A: Contact us at sales@prestigehomeoffice.com, and explain the problem in detail.
Shipping Policy
Every HealthyLine product is carefully handmade by highly qualified specialists and tested at different stages of the manufacturing process. After assembly, our products are then tested for 35 points to ensure the quality of the product, including EMF insulation, heat level, heating time, size, weight, packaging, quality of stones, negative ion levels, infrared, and several other measurement tests. They are then shipped to our warehouse in the United States.
When an order is placed, we test the product(s) again before shipping them out to our customers. You may receive a box that appears to have been opened before. This is because we re-tested the product and added additional printed materials.
Although we produce extremely durable products with the lowest defect rate in the industry and triple-stage quality control, we still provide a 90-day risk-free trial and hassle-free warranty coverage up to 5 years.
Important Note:
HealthyLine requires confirmation from the customer prior to shipment for any order that is $2,500 or more. When a customer places an order totaling more than $2,500, they will be contacted by a HealthyLine representative via email or phone call to confirm the order. If we are unable to reach the customer or if the contact information provided is incorrect, we will put the order on hold until the customer contacts us.
Order Shipments to Customer
In order to deliver your product safely and in a timely manner, HealthyLine strictly ships products through top national and international carriers. Once your product is shipped from our warehouse, you will be sent a confirmation email with tracking information to track your package.
If an issue arises during shipment, we are happy to offer our assistance and help to the most of our ability. However, there often is little action we can take once a shipment departs from our warehouse. If the tracking information of a shipment shows delivery issues or shipment issues, it is important to reach out to make a claim with the carrier and inform us of the situation within 3 days. After 3 days, no claims can be taken without a valid police report.
Please note the following terms and conditions regarding shipments:
- Customers are responsible to contact the shipping carrier should there be any necessary changes regarding the shipment.
- If the customer requests to cancel the order after it has shipped, it is the customer’s responsibility to refuse shipment upon delivery. If not, the customer will be responsible to ship the product back at their own cost. The return will then be considered as a return under the 90-Day Trial Period.
- Expedited shipping is offered for all orders at an extra cost. For expedited shipments, customers can expect to receive their order within 2-3 days (depending on location) after the order is shipped from the HealthyLine warehouse. Please note expedited shipping is not available for international orders.
- Customers are responsible for providing the correct contact information. If there is an issue related to the shipment and we are unable to reach the customer, HealthyLine is not liable for any cost related to the issue.
- If multiple delivery attempts are made without success, the customer is responsible to reach out to the local shipping office and arrange the delivery. If the delivery fails and the product is automatically returned to our warehouse, the customer is responsible for any associated return fees
Return Policy
HealthyLine offers the most comprehensive warranty and returns program in the heated gemstone device industry. Taking advantage of our exceptional policies requires proper protocol and procedure to ensure your experience is handled with attention. Please refer below to the return policies corresponding to each of warranty programs offered by HealthyLine!
HealthyLine records every serial number for all sales, returns, exchanges, and warranties. If you violate or misuse our return or exchange policy, your warranty may be voided.
Before proceeding with the return policies for each warranty program, please understand the following general notes regarding our Return Policy:
- If a customer is shipping any unit at their own expense, they must provide the return tracking information with a HealthyLine representative. Failure to do so may result in a delay in the return process.
- If you are returning a gemstone mat that needs to be folded, please only fold the mat inwards and in the predetermined places (medium mats fold in half, full sized mats fold into thirds). Any mats received that are not folded inwards and/or folded in the incorrect places will be considered misused.
- If an issue occurs during the return shipping process, the customer is responsible to make a claim with the shipping carrier and inform HealthyLine of the issue.
- HealthyLine reserves the right to void any warranty or refuse support in the rare case of customer’s dishonesty, scam, false publications, or abuse of HealthyLine and/or its personnel.
Return Policy for 90-Day Free Trial
HealthyLine offers a 90-Day Free Trial with every purchase of a heated gemstone device. If for any reason you aren’t satisfied within 90 days of delivery, you can send your product back to us, even though we fully expect you to love your product from the day it arrives.
For more information about the 90-Day Free Trial.
Please review the return procedure below:
- 90-day returns require the product to be in working and original condition.
- Customers must first contact HealthyLine’s support team to initiate a 90-day return. The customer must provide the order number, order confirmation, or any valid proof of purchase containing the order date.
- The customer must be provided with a Return Goods Authorization (RGA) number from a HealthyLine representative prior to shipment.
- The customer has to prepare the package for shipment. It is required for customers to include a note containing the provided RGA number. All contents (controller, covers, etc.) included with the product must also be included with the return.
- The package can then be shipped to the HealthyLine warehouse. Please note: customers are responsible for return shipping costs and the original shipping cost is non-refundable. This is true if the customer received free shipping.
- Once the product is received in our warehouse, it will then be tested to confirm the functionality and condition.
- After the condition is confirmed, we will then proceed to refund the purchase price (minus shipping).
- Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all exchanges and returns.
Return Policy for Limited Warranties
HealthyLine includes a limited warranty (1-Year or 5-year Warranty depending on product) with every purchase of an InfraMat Pro® that protects against manufacturing defects when used under normal conditions and in accordance with instruction and common sense. In the case of a manufacturing defect, the customer can receive a replacement of the same product as long as they are still within the warranty period (terms and conditions may apply).
For more information about the 1-Year Limited Warranty.
For more information about the 5-Year Limited Warranty.
Please carefully review the return procedure for replacements covered by the limited warranty below:
Initiating a Warranty Claim
- Customers must first contact HealthyLine’s support team to initiate a warranty claim. The customer must provide all relevant information related to the claimed defect. The customer may be asked to provide either photo or video documentation.
- Order number, order confirmation, or any valid proof of purchase as well as the product’s serial number must be provided.
- The issue may be resolved through troubleshooting. If troubleshooting does not solve the issue, it may be the result of a defect related to the controller or the device itself.
Replacement of Controller
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- If the malfunction is the result of a controller defect, we will offer a replacement. Customers must share with us the number of prongs included on the plastic connector located on the unit to ensure that they receive the correct controller.
- If the customer is covered by the 1-Year Warranty or is within the first year of 5-Year Warranty, we will ship the controller for free.
- If the customer is past the first year of the 5-Year Warranty, the customer is responsible for the shipping cost.
- If the malfunction is the result of a controller defect, we will offer a replacement. Customers must share with us the number of prongs included on the plastic connector located on the unit to ensure that they receive the correct controller.
- Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements.
Replacement of Unit
- If the malfunction is the result of a unit defect (or if the controller replacement didn’t resolve the issue), we will offer a replacement of the unit.
- HealthyLine requires that the customer’s unit be returned to our warehouse for inspection purposes prior to the shipment of any replacement. Customers must receive an RGA number before they ship the unit to the HealthyLine warehouse.
- If the customer is within the 1-Year Warranty or the first year of the 5-Year Warranty, the return shipping cost will be refunded to the customer in the form of store credit (customer must provide shipping receipt).
- If the customer has surpassed the first year of the 5-Year Warranty, the customer is responsible for the return shipping cost.
- Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements.
- After confirming the unit malfunction is the result of a manufacturing defect, HealthyLine will proceed with the replacement. If the customer is within the 1-Year Warranty or the first year of the 5-Year Warranty, they will be sent a free replacement.
- If the customer has surpassed the first year of the 5-Year Warranty, the customer is responsible for the shipping cost of the replacement.
- Furthermore, replacements past the first year of the 5-Year Warranty are subject to a deductible cost of a certain percentage of the retail cost of the item. Please see terms and conditions for related deductible costs.
- Customers will receive a coupon code with a value of the product’s retail cost minus the deductible cost. (Example: if customer is within the second year of the 5-Year Warranty, they will receive a 90% off code as second year replacements are subject to a 10% deductible)
- If the inspection determines that the malfunction is not the result of a manufacturing defect or if there does not appear to be a defect, we will ship the unit back to the customer (at customer’s expense), accept it as a trade-in, or dispose of it if the customer refuses to take it back.
Return Policy for Lifetime Trade-In
HealthyLine offers the world’s best lifetime trade-in policy. Regardless of your mat’s condition or if it’s still under warranty, you can always send it to us for a trade-in and use half of its retail price towards a new purchase. So, if something happens to your mat—it is truly never worthless!
For more information about the Lifetime Trade-In Policy.
- Customers must first contact HealthyLine’s support team to initiate a Trade-In. The customer must provide the order number, order confirmation, or any valid proof of purchase.
- Once the customer is provided an RGA number, they are free to ship their unit back. Customers are responsible to ship the unit to our warehouse at their expense.
- Once the unit arrives in our warehouse, the customer will be provided a coupon code containing their Trade-In credit worth half the value of the retail price of the product.
- The customer is then free to place an order on HealthyLine’s website and apply their Trade-In credit. Please note that Trade-In credit can only be applied on HealthyLine.com for purchase double the Trade-In credit.
Return Policy for Lifetime Upgrade
If at any point you decide you want a larger or more advanced HealthyLine product, you have the option to upgrade your current one! All you have to do is send us your product and, after we verify it is fully functional, we will give you full credit for the retail price of your product.
For more information about the Lifetime Upgrade Policy.
- Products are only eligible for the Lifetime Upgrade Policy if it is fully functional and in good cosmetic condition. If not, it is still eligible for the Lifetime Trade-In Policy.
- Customers must first contact HealthyLine’s support team to initiate an Upgrade. The customer must provide the order number, order confirmation, or any valid proof of purchase.
- Once the customer is provided an RGA number, they are free to ship their unit back. Customers are responsible to ship the unit to our warehouse at their expense.
- Once the unit arrives in our warehouse, it will be tested and inspected to confirm it is fully functional and in good cosmetic condition. If not, it will be eligible for the Trade-In policy.
- After the unit is accepted as an Upgrade, the customer will be provided a coupon code containing their Upgrade credit.
- The customer is then free to place an order on HealthyLine’s website and apply their Upgrade credit. Please note that Upgrade credit can only be applied on HealthyLine.com for purchase double the Upgrade credit.
