Dimensions
Ø 40 CM | 15.7 IN H 45 CM | 17.7 IN
Customization
Custom sizes and colors are available with an upcharge.
Clean and care
Glass cleaner for the mirror part, dry cloth for the lacquered and leather parts.
Lead Time & Shipping Policy
Lead Time
The standard production lead time for Boca do Lobo pieces is 6 weeks, with the lead time triggered on the date the advanced payment is received. Delivery time is not included.
For large quantities’ orders, orders with 1 or more personalized/custom-made products, prototypes, and/or bespoke products, a case-by-case review is required for lead time determination. Prestige Home Office reserves the right to adjust the time of delivery accordingly. Any adjustments must be agreed upon previously and accepted in a written agreement between all parties involved.
Shipping Policy
All prices and transactions are ex work, and therefore do not include any transportation cost or associated fees. When on behalf of the customer, the loading, transport, logistics, custom clearance, insurance, unloading, or installation of the piece at the place of destination is the entire responsibility of the customer. Boca do Lobo will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation.
Shipping Services are available upon request to Boca do Lobo, and are charged separately from Product orders. Quotes for Shipping Services are sent via PRO-FORMA invoice and valid for 10 working days since the date of issuance. When the Shipping Quote is requested from Boca do Lobo and sent to the customer before the advance payment of the Products, Boca do Lobo is committed to considering the cost of the Pro-forma invoice sent previously.
All transportation services require the receiver of the goods to verify their status with the carrier upon delivery. The POD must be signed with reservations subject to verification with/without apparent damage and provided to Boca do Lobo whenever requested. Ownership of the product transfers to the customer upon the freight carrier taking possession of the order for transport.
For orders with a final destination outside Europe, Boca do Lobo reserves the right to issue the DU (export document) with an additional fee per invoice. For orders with a final destination in the United States, Boca do Lobo reserves the right to issue the DU (export document) with an additional fee per invoice.
Disclaimer: Please be advised that as of February 2022, we will provide an invoice with the VAT amount as stipulated by the Portuguese government and tax system (23% of the total amount of the invoice) for transports in EXW and destined outside the EU. The client must pay the VAT invoice before collecting the pieces as a means of insurance until the customer provides a certified DU (obtained after the cargo enters the destination country).
Warranty
Prestige Home Office shall be liable for material defects in accordance with the applicable legal provisions. Additional warranty from Prestige Home Office’s suppliers is only applicable if stated in the respective article invoice.
Every claim is assessed case-by-case by Prestige Home Office’s Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to the REPRESENTATIVE and Prestige Home Office Customer Care service (sales@prestigehomeoffice.com) within 2 working days after the reception of the products. After this period, Prestige Home Office reserves the right to decline any responsibility on the conditions of the goods.
Prestige Home Office strongly advises customers to verify firstly if damages are perceptible on the package, and then verify all crates upon delivery in order to check for unconformities in the conditions of the goods.
The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.
If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. Prestige Home Office shall not be liable in any way for the replacement, acquisition, or any other costs related to the replacement of the original boxes or crates.
Damaged products being returned must be in the condition in which they were received by the customer. The products must be well accommodated to avoid extra damages. The customer must not attempt to modify, handle, install or repair them.
Prestige Home Office commits to offer the client a solution proposal within 5 working days of the claim registration and all information requested by the Customer Care service is cleared.
The customer is advised to check and photograph all pieces ordered upon their arrival. All claims must be accompanied by photographic or video evidence that supports the client’s complaint, in which all the products, correspondent crates and/or boxes, and issues claimed are clearly shown, and a written detailed description.
Prestige Home Office ensures the repairing or replacement of the components detailed in the claim submission form. Prestige Home Office strongly advises storing the products in good conditions. All other damages not included in the claim submission will not be covered under Prestige Home Office warranty and may be subject to an upcharge.
Prestige Home Office reserves the right to refuse any item repairing, pick-up, or delivery from any location other than the original shipping address. Any transportation of the product from the destination to a second location will forfeit any transportation damage claim.
When claims occur, Prestige Home Office exchanges information with the customer of the related purchase. Prestige Home Office reserves the right to not share information or deal with other entities or persons besides the customer.
Prestige Home Office is not responsible for claims from orders placed with other entities, agents, showrooms, or any other beyond Prestige Home Office’s reasonable control, besides an official REPRESENTATIVE of Prestige Home Office.
Prestige Home Office reserves the right to decline responsibility if:
- The claim is presented after the 2 working day period, or is not accompanied by the mandatory information mentioned within 5 working days.
- The claimed products were altered in any way tampered with, either by the client or by a third party, without Prestige Home Office’s consent.
- The products show clear signs of regular use.
Shipping Claims
Claims for defects as a result of the shipping process handled by the customer are not covered under Prestige Home Office’s warranty. Prestige Home Office is not responsible for a customer’s own or third-party freight damage and claim. In these cases, Prestige Home Office is committed to finding a suitable solution with the customer.
In the case of EXW shipping, Prestige Home Office is not liable for damage sustained in transit cargo. In the case of DAP/DDU/DAT shipping, please note that before signing the merchandise delivery document, the customer is required to confirm if the package has any perceptible damages. If damages are perceptible on the package, the customer should mention “subject to verification” in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy.
When, on behalf of Prestige Home Office, visible or concealed damage occurs in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Failure to report or to provide written claim for any damage or loss within 2 working days of the delivery will automatically release Prestige Home Office from any liability for damage sustained in transit cargo.
The customer may claim warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the customer is advised to check and photograph all pieces ordered upon their arrival. All claims related to shipping must be accompanied by the signed POD, photographic or video evidence that supports the client’s complaint, in which all the products, correspondent crates and/or boxes, and issues claimed are clearly shown, and a written detailed description.
Proving that any damage in the piece caused by quality requires replacement, Prestige Home Office commits to exchange the damaged part or complete product(s) within a period agreed with the customer. It is MANDATORY that Prestige Home Office collects the damaged part or complete piece(s) to replace it with new one(s).
