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The Starlight Wood Burning Hot Tub is also manufactured in North America by Leisurecraft and is part of the Canadian Timber Collection. This aluminium lined wood burning hot tub comes with an internal heater and roll up cover with support arms to mount on the end of the tub. The white cedar skirt around the outside will match all of the Saunas & Showers in the Canadian Timber Collection and the wooden back rests and floor on the inside are made with western red cedar. Light a fire in the stove and enjoy a hot tub soak in less then 3 hours!
Prestige Home Office Responsibilities
Trucking Company Responsibilities
If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
3) Customer is responsible for unloading the sauna crate from the truck
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can contact the shipper.
Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck.
If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.
If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground. Therefore, the customer will need to do one of the following options:
If the customer cannot do any of the above and they want Prestige Home Office to arrange for a tilt tow truck, we will provide this service for a cost. The cost will be $500.
If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service and we will add this charge to the dealer account.
After a sauna has shipped and arrived at the local delivery terminal, if the customer does not respond quickly to calls to arrange a delivery appointment, needs to determine how to unload the crate, needs to provide an alternate phone number or any other reason which creates a delay to the delivery of the sauna and the trucking company starts to charge storage fees, these storage fees will be added to the customer.
The Canadian Timber Collection by Dundalk LeisureCraft Inc. saunas are warranted against defects in materials and workmanship under normal/residential use for a period of three (3) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna (eg. Tightening bands on the barrels, cleaning or staining the sauna). Refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and Prestige Home Office are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 3 year warranty.
Natural Palm Thatch has a 1 year warranty.
Dundalk LeisureCraft Inc. warrants our Tiki Bars against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the Tiki Bar, refer to your assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.
Outdoor Saunas Manufactured in Canada
Experience the serenity and innovation built into every one of our luxury home and garden products. We produce high-end saunas, showers, hot tubs, tiki bars and furniture in solid wood: cedar, pine and maple. Our most notable and distinctive outdoor saunas offer both unparalleled beauty and practical advantages to your sauna experience that are an exciting and lasting investment for generations to enjoy. Contact your local retailer for more information and pricing!
We believe in giving back; We are proud to give 1% of all orders directly to environmental not for profit groups whose focus is the protection, preservation and restoration of our planet. This means every time you purchase from us, 1% goes directly to an environmental cause.
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