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Contact us: 📱+1 (307) 296 8020 ✉️ sales@prestigehomeoffice.com
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The CU High Limit Device is for use with any CT Day Spa or CU Commercial Steam Generator System to provide over temperature shutoff and alarm function. If the steam room temperature rises above the set point of 120°F, the device will sound an alarm and disconnect the heating source. The Device and the steam generator can only be reset by the attendant after the steam room cools to a point below the Device’s set point Device is required where indicated by code.
Thank you for choosing MrSteam! Here is where you can download the warranty for your MrSteam product as well as register the warranty on your purchase.
To register a MrSteam product, simply complete the form on this page and you'll receive confirmation of your submission.
To download a copy of a warranty, click on the MrSteam product category you have purchased:
By completing this form, not only will MrSteam be better able to serve you, but we'll have information that allows us to continue to improve our products and our communications with you.
Please note that all of your information will be treated with the highest confidentiality.
The driver is responsible for curbside delivery “only” and will lower the items to ground level.
Prior to shipping this product, we contact customers to share shipment details and discuss any extenuating delivery circumstances that may complicate or cause additional delivery expenses.
Cancellations & Refunds
Prestige Home Office prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call +1 (307) 296 8020 or email sales@prestigehomeoffice.com
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@prestigehomeoffice.com
No shipping outside the lower 48 States in the USA.
What if my shipment is damaged?
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged please send photos to sales@prestigehomeoffice.com and we will process an insurance claim on your behalf.
Cancellations (Before order ships)
Prestige Home Office prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). Reach agents during business hours at +1 (307) 296 8020, the chat on our website, or email sales@prestigehomeoffice.com
Cancellations of customer orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds & Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns or exchange processes.
Not all orders are available for return once they have shipped. We order products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller a) is in receipt of the goods b) has inspected the goods and c) in the Sellers discretion, has found the goods to be free of damage. All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.
Mr. Steam considers how to size a steam shower generator so important that we've developed the Virtual Spa System. It provides a streamlined step-by-step guide that walks you through sizing a generator, and also selecting your control, steam head and adding other options as well if you like. Go to http://virtualspa.mrsteam.com and enter the dimensions of your shower enclosure and select what finish material you’ll be installing on the walls, and ceiling and VirtualSpa will tell you which generator is best for your project.
To find the Smart Sizing tool, go to https://www.mrsteam.com/products/generators/ and scroll down the page. You will find it just below our new interactive Virtual Steam Shower Generator and the Steam Shower generator Video. If you would also like to virtually select the steam shower control and steam head, please visit http://virtualspa.mrsteam.com/.
To find the Commercial Smart Sizing tool, go to https://www.mrsteam.com/heavy-duty-commercial/ and scroll down the page. You will find it just above the Digital 1 Control Package
Your MrSteam SteamShower System can integrate with many Home Automation and Smart Home systems by using our HomeWizard System, https://www.mrsteam.com/products/homewizard/. Speak with your Home Automation system professional about installation options.
We believe in giving back; We are proud to give 1% of all orders directly to environmental not for profit groups whose focus is the protection, preservation and restoration of our planet. This means every time you purchase from us, 1% goes directly to an environmental cause.
Simply enter your email address in the subscription box. Once you've confirmed your subscription, we'll send you a unique discount code that you can use.