Rug Society Redleh Rug Classic Collection

REDLEH is a modern luxury rug, created to honor the Chinese dragon element. According to Chinese mythology, the dragon was one of the four sacred animals summoned by the creator God to be part of the creation of the world. REDLEH is a 100% handmade and hand-tufted rug made with Natural Wool and Botanical Silk, that promises to bring to the interiors the power, strength, nobility, and good luck of the dragon.

Lead Times

1. All quoted completion and delivery dates are estimates only.
2. Production lead time is between 4 to 6 weeks for standard products, with exceptions. Delivery time is not included.
3. For selected standard products; for products with taps, clic clacs and siphons; for products with custom specifications; or for orders of large quantities, Prestige Home Office reserves the right to agree with the client on a different lead time.
4. Lead time for orders with COM products only starts once the fabric arrives at our office and is properly identified.
5. All fabrics must be identified with the proper document.
6. Prestige Home Office is not responsible for delays in production or any fabric misuse if the fabric is sent without identification by the client.
7. Prestige Home Office is not responsible for delays in production time if there is a failure in submitting the confirmation (receipt) of the transfer.

Shipping Policy

1. All prices and transactions are EX WORK, and therefore do not include any transportation costs or associated fees.
2. When on behalf of the Customer, the loading, transport, logistics, custom clearance, insurance, unloading, or installation of the piece at the place of destination is the entire responsibility of the Customer. Prestige Home Office will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation. Whenever the client chooses to transport the product(s) by his/her own method or means, Prestige Home Office will be free of any charges or responsibility over events that might occur during transportation.
3. Shipping Services are available upon request to Prestige Home Office. Shipping services are charged separately from Product orders. Quotes for Shipping Services are sent via PRO-FORMA invoice and are valid for 10 (ten) working days from the date of issuance.
4. Shipment arranged by Prestige Home Office includes door-to-door, drop-off service only. Delivery personnel are limited to delivering to the physical shipping address only. The personnel are not permitted to handle, uncrate, or remove any packaging or materials. Should the Customer request a specific method of shipment beyond the aforementioned shipping method of Prestige Home Office, the Customer is subjected to all additional costs of additional services.
5. Additional services would include, but are not limited to: air freight, special handling, and/or white glove services.
6. Prestige Home Office will not be liable for any damages resulting from handling, loading, or unloading by persons acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.
7. All transportation services require the receiver of the goods to verify their status with the carrier upon delivery. According to the existing conventions CMR (1956), Warsaw (1929), Montreal (1999), Brussels (1924), CIM (1970), the receiver shall verify the goods' conditions with the carrier on the receipt and keep the package. POD (Proof of Delivery) must be signed by the receiver. In case of apparent damage, the receiver must open the goods in front of the carrier and mention the damages on POD (Proof of Delivery). The receiver should keep the products in the final destination and save the packages. In case of no apparent damage, the receiver must mention on POD (Proof of Delivery) - ‘“subject to verification”.
8. All items must be inspected for damage prior to signing the POD (Proof of Delivery). Therefore, it is the customer's responsibility to inspect the goods and report damage within a maximum of 2 working days for any claim with transport to be accepted. Prestige Home Office will not accept any claim on merchandise after 2 (two) working days. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. The customer must save all damaged crates/packaging until the claim with the carrier is settled. Signature of receipt by Customer’s agent or employee constitutes full acceptance of all packages stated on the bill of landing or electronic clipboard as is in condition.
9. The Customer is responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of the Customer’s deposit. The refusal of damaged merchandise in no way relieves the Customer of responsibility for the payment of goods. Prestige Home Office shall not be liable for delay in shipment for any cause, nor shall any delay entitle the Customer to cancel or refuse delivery of any order that has been shipped. Prestige Home Office will not honor any claims without a formal written claim and photos of damages of the product, crate, and packaging.
10. Damages that are caused by the Freight Carrier and occurred during transit from Prestige Home Office to the addressee are not the responsibility of Prestige Home Office. It is the receiver’s responsibility to inspect items received upon delivery to ensure proper measures can be taken to file a claim with the Freight Carrier.
11. Should any of these terms not be followed by the Customer and should Prestige Home Office have photographic evidence of the items before shipping in good conditions, claims over such items will not be accepted by Prestige Home Office.
12. Ownership of the product transfers to the Customer upon the freight carrier taking possession of the order for transport.
13. For orders with a final destination outside the European Union, Prestige Home Office reserves the right to issue the DU (export document) which has a cost of 80€/99$ per invoice. Any other transport/export documents must be required by Customer. Prestige Home Office is free of any responsibility if those documents are not required by the Customer in useful time.
14. Any shipments returned to Prestige Home Office as a result of Customer’s unexcused delay or failure to accept delivery will require Customer to pay all additional costs incurred by Prestige Home Office, including storage fees.
15. When the Customer’s order is nearing completion, Prestige Home Office will notify the Customer so shipment can be arranged.
16. All products are carefully packed and inspected prior to shipment.

Warranty & Damage Claims

1. Prestige Home Office shall be liable for material defects in accordance with the applicable legal provisions. Additional warranty from Prestige Home Office’s suppliers’ is only applicable if stated in the respective article invoice.
2. Proving that any damage in the piece caused by quality requires replacement, Prestige Home Office compromises to exchange the damaged part or complete product(s) within a period agreed with the Customer. It is MANDATORY that Prestige Home Office collects the damaged part or complete piece(s) to replace it by new one(s).
3. Every claim is assessed case-by-case by Prestige Home Office Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to the REPRESENTATIVE and Prestige Home Office Customer Care service (at sales@prestigehomeoffice.com) within 2 (two) working days after the reception of the products. After this period, Prestige Home Office reserves the right to decline any responsibility on the conditions of the goods.
4. Prestige Home Office strongly advises Customers to verify firstly if damages are perceptible on the package, and then verify all crates upon delivery in order to check for unconformities in the conditions of the goods.
5. The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.
6. If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. Prestige Home Office shall not be liable in any way for the replacement, acquisition, or any other costs related with the replacement of the original boxes or crates.
7. Damaged products being returned must be in the condition in which they were received by the Customer. The products must be well accommodated to avoid extra damages. The Customer must not attempt to modify, handle, install or repair them.
8. Prestige Home Office compromises to offer the client a solution proposal within 5 (five) working days of the claim registration and after all information requested by the Customer Care is provided by the Customer.
9. The Customer is advised to check and photograph all pieces ordered, upon their arrival. All claims must be accompanied by photographic and/or video evidence that support the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly showed, and a written detailed description.
10. Prestige Home Office ensures the repairing or replacement of the components detailed in the claim submission form if it is assessed that the damage is Prestige Home Office’s responsibility. Prestige Home Office strongly advises to storage the products in good conditions. All other damages not included in the claim submission will not be covered under Prestige Home Office warranty, and may be subjected to an upcharge.
11. Prestige Home Office reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address. Any transportation of the product from destination to a second location will forfeit any transportation damage claim.
12. When claims occur, Prestige Home Office exchanges information with the Customer of the related purchase. Prestige Home Office reserves the right to not share information or deal with other entities or persons besides the Customer.
13. Prestige Home Office is not responsible for claims from orders placed to other entities, agents, showrooms, or any other beyond Prestige Home Office reasonable control, besides an official REPRESENTATIVE of Prestige Home Office.
14. Prestige Home Office reserves the right to decline responsibility if: a. The claim is presented after the 2 (two) working day period, or is not accompanied by the mandatory information mentioned in 5 (five) working days; b. The claimed products were altered out or any way tempered with, either by the client or by a third party, without Prestige Home Office consent; c. The products show clear signs of regular use.